What can I do if an item I have ordered doesn't fit or I don't like it?

Despite careful description and optimisation of our product images, it sometimes happens that products do not fit or are not to your liking.
In this case, you can return the unsuitable items to us within 14 days. Returns are completely free of charge for VfB fans with a delivery address in Germany. VfB fans with a delivery address outside of Germany must bear the costs for the return themselves.
The return procedure is as follows:
  1. Fill in, download and print out the DHL returns form at DHL Retourenschein. You will need the following information: your name, your address and your GR number (reference number) or online order number, which can be found on your invoice or order confirmation.
  2. If possible, pack the goods to be returned well in the original box.
  3. Fill in the returns form (enclosed with the parcel - if you no longer have it to hand, you can download it here and print it out yourself), enter the goods to be returned along with the reason and enclose it with the parcel.
  4. Print out the return label and stick it on the parcel
  5. Hand in the parcel at a DHL Shop or DHL Packstation.
  6. Keep the postal receipt / consignment number until the credit note has been issued or until the goods have been exchanged
Please note that personalised items such as individually flocked jerseys cannot be returned. Tickets for VfB matches and arena tours are also excluded.

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